RESHM

Return & Replacement Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

Please read our Return & Replacement Policy carefully before placing an order.

1. Return & Replacement Window

You can request a return or replacement within 3 days from the date of delivery. Requests raised after 3 days will not be accepted.

Please note that a 15% charge will be applicable on the product value for returns. Replacements are completely free.

2. Replacement

Replacement is completely free. You do not have to pay any money for a replacement – no replacement charges, no handling fee and no extra cost to you.

You can request a replacement for any reason – wrong size, wrong colour, damaged product or a different item received.
Pickup of the original product and delivery of the replacement are both free of cost.
You can choose another size or colour of the same product, subject to availability.

3. Open Box Delivery

We provide Open Box Delivery on all orders. You can open the package in front of the delivery person and check the product thoroughly before accepting it. If you notice any issue (damage, wrong item, etc.), you can refuse the delivery on the spot.

4. Refund Process

Once your return request is approved and the product is received by us in original condition:

The refund will be processed through Bank Account or UPI (as per your preference).
The amount will be credited to your account within 5–7 working days.

5. How to Raise a Return / Replacement Request

Please contact us only on WhatsApp at the number given below. Share your order details, reason for return/replacement, and clear photos/videos of the product (if required).

WhatsApp Number: Coming soon
Available: 10:00 AM to 7:00 PM

6. Important Conditions

Product must be unused, unwashed, and in its original packaging with all tags and accessories intact.
Products that are used, damaged by the customer, or missing original packaging may not be eligible for return or replacement.
Refunds will only be initiated after quality check of the returned product.

If you have any questions regarding this policy, feel free to message us on WhatsApp during the mentioned hours.

We look forward to serving you again!